If you run a pet store and have not heard about the Pet Store Pro 100 percent free training program for your employees, it’s time to catch up. Pet Store Pro teaches your team the skills that will wow your customers and boost your sales.http://www.petstorepro.com

Using Pet Store Pros’ courses and tools is an easy choice when you consider that 7 in 10 consumers are willing to pay more for great service. In fact, millennials are willing to pay 21 percent more for outstanding service.*  The skills learned through the Pet Store Pro courses will strengthen your employees’ knowledge and selling skills and help them recommend useful, relevant solutions to your customers.

Pet Store Pro is a product of the Pet Industry Distributors Association, of which Phillips Pet Food & Supplies is a member. The online training, developed by pet experts, offers brand-neutral content that helps your employees make a good first impression, connect with customers and close sales.

There are 30 online courses with chapter tests. Topics are focused on business essentials and pet care expertise for sales associates and retail management best practices for store owners and managers.

Business Essential course topics include:

  • Pet Retail Basics
  • Suggestive Selling
  • Engaging Customers
  • Basic & Advanced Customer Service & Sales
  • Customer Satisfaction
  • Cashier Service Basics
  • Loyalty Program Fundamentals
  • Merchandising Fundamentals
  • Advanced Merchandising

Pet Care Expertise course topics include:

  • Pet Nutrition
  • Birds
  • Cats
  • Dogs
  • Freshwater Fish
  • Lizards
  • Saltwater Fish
  • Small Animals
  • Snakes
  • Turtles & Tortoises
  • Zoonotic Disease Prevention

Retail Management Best Practices courses include:

  • Training for Success
  • Managing Customer Service & Sales
  • Coaching & Motivating Employees
  • Communication for Retail Managers
  • Interviewing Within the Law
  • Leadership & Team Building
  • Managing Loyalty Program
  • Problem-Free Problem Solving
  • Social Media Marketing
  • Understanding Gross Margin


Pet Store Pro offers a user-friendly dashboard for easy oversight. You can enroll employees, assign courses, set deadlines, check progress, send reminders and customize/print certificates. The PetStore Pro courses can be used alone or as part of your current training program, and you can assign just the topics that apply to your store. The courses can be accessed anytime, anywhere, and several only take 15 minutes to complete.

Highly trained employees will increase the trust your customers have in your store and lead to loyalty and long-term profits. Loyal customers make more frequent purchases, buy more when they visit and recommend your store to others.

Pet Store Pros will be at the Global Pet Expo (March 20-22 in Orlando, Florida) in booth 2301, where you can see the latest courses and test drive the program. Stop by and learn how you can help your sales associates be more confident and ready to sell.

*Sources: 2017 American Express Customer Service Barometer and 2018 InMoment Retail CX Trends Report.


Phillips Pet Food & Supplies